Privacy and cookie policy

This privacy policy explains how The Fatigue Service Ltd (referred to herein as “we”, “our” or “us”) collects and uses personal information obtained through our website in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy is effective from 02/04/26.


Data Controller
The Fatigue Service Ltd is the data controller responsible for your personal data.
For all enquiries, please contact Gillian Taylor at The Fatigue Service Ltd at info@thefatigueservice.co.uk

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WhatInformation Do We Collect?

We may collect and process the following information through our website:

  • Personal information (e.g. name, email address, phone number) which you provide when you contact us via our contact forms or by email
    or when signing up for updates about our service.

  • Records of correspondence if you contact us.

We do not collect unnecessary personal data and only use information for the purpose it was provided.

In some cases, you may choose to include health or medical information when contacting us via email or our website forms. This type of information is considered “special category data” under UK data protection law.

‍Any health or medical information you share will be treated as confidential and processed only for the purpose of responding to your enquiry and providing therapy if applicable.

‍Our legal basis for processing this information is your consent, which is given when you voluntarily provide it. If you prefer not to share sensitive information online, you may contact us to arrange a more appropriate way to discuss your needs.

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How Do We Use Your Information?

‍We use your information to:

  • Respond to enquiries submitted through our contact form or by email.

  • Provide updates you have requested (e.g. service launch information)

  • Arrange appointments with you and provide therapy services.

  • Manage and improve our website and services

‍We do not use your information for marketing unless you have explicitly requested updates.

We process your data under the following legal bases:

  • Consent: when you submit forms or sign up for updates.

  • Contractual: to respond to enquiries and provide therapy services.

  • Legal Obligation: for professional record keeping and when required by UK law

  • Legitimate interests: to operate and improve our services

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Do We Share Your Information?

‍We do not sell or share your personal data with third parties for marketing purposes. We use trusted service providers (e.g. website hosting via Squarespace) to process data on our behalf. These providers are required to handle your data securely.

We only share information with appropriate third parties with your full consent or if legally obliged (i.e. for safeguarding concerns or court orders).

The Fatigue Service Ltd may use your data in order to collect statistics or undertake research. In this instance, your data will be fully anonymised so that you can no longer be identified from the data.

How Long Do We Keep Your Information?

‍We only keep personal data for as long as necessary to fulfil the purpose it was collected for. Therapy records are kept up to 7 years in line with our confidentiality policy.


What Are Your Rights?

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent at any time

  • Object to or restrict processing in certain circumstances

To exercise your rights please contact The Fatigue Service at info@thefatigueservice.co.uk

Cookies

Cookies are small files that are downloaded onto your computer or mobile device when you visited a website. Cookies can be used to help a website work and to give the website owner information such as the number of people visiting the website and their browsing preferences.

Our website is built using Squarespace and uses minimal cookies. We use essential cookies which are necessary for the website to function properly (e.g. security and basic site functionality). These cannot be switched off.

We have restricted non-essential cookies where possible. At present, we do not actively use analytics or advertising cookies.

‍In the future, we may use additional features such as embedded videos (e.g. YouTube) or booking systems. These services may set cookies. If this occurs, this policy will be updated and a cookie banner will allow you to manage your preferences.


External Links

‍Our website contains links to external websites (e.g. HCPC, RCOT, Freepik). We are not responsible for the content or privacy practices of other websites. Please ensure you read and agree with the privacy policies of these websites.


How Do We Keep Your Data Safe?

‍We take your privacy seriously and take careful steps to protect your data, including using secure website hosting and specialist practice management software which is encrypted and password-protected. Access to your data is restricted to employees and associates of The Fatigue Service Ltd who need access for legitimate purposes or performance of duties.

Where data is processed or stored outside the UK, appropriate safeguards are in place to ensure your data remains protected in accordance with UK data protection law.

We have procedures in place to deal with any suspected personal data breach. If such a breach was to occur it would be investigated promptly. Appropriate steps would be taken to contain risks and comply with legal obligations, including notifying you and the Information Commissioner’s Office (ICO) where required under GDPR.


Policy Updates

If this policy is updated, the most recent version will be available on this page.

Should you choose to engage in our services, you will be provided with an additional confidentiality policy which provides further information on how we process and store information we collect from you during therapy sessions.


Contact

For questions about this policy or to raise a complaint about the way your data is handled please contact Gillian Taylor at The Fatigue Service Ltd at info@thefatigueservice.co.uk
A formal complaints policy is available on request.
You also have the right to raise your concerns with the UK supervisory authority for data protection matters, the Information Commissioner’s Office (ICO), at www.ico.org.uk or on 0303 123 1113.